Question 1

$180/m — What does "m" stand for?

Accepted Answer

The "m" = 1,000. $180/m equals $180 for 1,000 contacts (rows) of information on an XLS file. It does not stand for "monthly cost."

Question 2

How often is your file updated?

Accepted Answer

We update our file every week of the year, adding new contacts and revised contact information regularly. We also have our full database hard bounce verified and cleaned three times annually by a third-party industry leader in database hygiene.

Question 3

Why is your pricing so much lower than your competitors?

Accepted Answer

We don't carry the overhead and moving parts that our competitors do, and those savings are passed directly to our customers. There are no minimum orders, no additional charges for data selects, and no file delivery fees. All data is always unlimited-use for 12 months.

Question 4

Do you have a minimum order amount?

Accepted Answer

No minimum orders or dollar amounts. We also provide file suppression at no cost.

Question 5

How many hard bounces should I expect?

Accepted Answer

This can vary by demographics and job titles, but we never expect more than a 3% hard bounce rate on average. Any hard bounces exceeding 3% will be credited to the user's account (applies to the first email deployment of the leased file within 20 days of receipt). Choosing your email deployment provider carefully is critical. Platforms like Constant Contact and Mailchimp often yield lower deliverability for professional and institutional domains. We recommend a more boutique, specialized deployment company.

Question 6

How is the data file sent and in what format?

Accepted Answer

The XLS or CSV file (depending on size) is automatically sent to your Civic Data account. This generally takes 1-3 minutes from the time of purchase when a credit card is used. If Invoice is selected as the payment method, we will release the file manually. Log into your Civic Data account, refresh your browser, and look for the download icon to access your file.

Question 7

At the end of the 12-month lease, do I have to purge all leased data, including new customers I acquired?

Accepted Answer

No. Customers you have acquired through direct interaction from using our data are yours to keep. If you had interaction with a contact (a reply, phone call, or purchase), you may add them to your house file. A simple email open alone does not constitute use of the data as a house file beyond the lease period.

Question 8

Can we bring the emails in-house and manage our own campaigns?

Accepted Answer

Yes. You have unlimited access to the file for 12 months. Simply upload the email and data into your CRM and market to your audience directly.

Question 9

Do you deploy emails on behalf of your customers?

Accepted Answer

No. We are specific to our data vertical and do not provide email deployment services. Visit our Email Deployment page at https://civic-data.com/email_deployment for recommended boutique deployment providers that are familiar with our database and deliver strong results.

Question 10

What are the CAN-SPAM compliance requirements?

Accepted Answer

Key CAN-SPAM requirements include: (1) Use accurate From, To, and Reply-To information. (2) Use non-deceptive subject lines. (3) Identify the message as an advertisement. (4) Include your valid physical postal address. (5) Provide a clear opt-out mechanism. (6) Honor opt-out requests within 10 business days. (7) Monitor and remain responsible for any third parties sending on your behalf.

Question 11

What types of government agencies and public sector organizations are included in your database?

Accepted Answer

Our database covers the full spectrum of U.S. public sector organizations including federal agencies and departments, state government offices, county government administration, city and municipal governments, public works and infrastructure departments, government IT and technology divisions, procurement and purchasing offices, finance and budget departments, parks and recreation agencies, and transportation and planning departments.

Question 12

What job titles and roles are available in the government contact database?

Accepted Answer

We carry contacts across a wide range of public sector roles including city managers, county administrators, procurement officers, IT directors, public works directors, finance officers, mayors, commissioners, department heads, government technology managers, and more. If you need a specific title or function, contact us and we can confirm availability.

Question 13

How many government and public sector contacts are in the Civic Data database?

Accepted Answer

Our database contains over 7.2 million verified government and public sector contacts across the United States, covering federal, state, county, and municipal levels. Use our Build-A-List tool or contact us to get an exact count for your specific targeting criteria.

Question 14

Do you have contacts at the federal, state, county, and city level?

Accepted Answer

Yes. Civic Data covers all levels of U.S. government. Whether you are targeting federal agency contacts, state government administrators, county officials, or city and municipal employees, our database provides structured, selectable contact data across all government tiers.

Question 15

Can I filter contacts by agency type, department, or geographic area?

Accepted Answer

Yes. Our Build-A-List tool allows you to filter by government tier (federal, state, county, city), department or function, job title, state, and region. This enables highly targeted B2G outreach to exactly the right decision-makers for your product or service.

Question 16

What types of companies use Civic Data?

Accepted Answer

Our customers include technology vendors selling into government IT, cybersecurity companies, infrastructure and public works solution providers, HR and workforce management platforms, financial services and insurance firms, government procurement specialists, civic technology companies, grant writers, community engagement platforms, and any organization that markets products or services to the public sector.

Question 17

Can I use the data for direct mail as well as email campaigns?

Accepted Answer

Yes. Our data files include mailing addresses in addition to email addresses, making them suitable for direct mail, RFP follow-up mailers, and multi-channel government outreach campaigns. You can use the file for email, direct mail, or both within your 12-month lease.

Question 18

Is Civic Data useful for government procurement and vendor registration outreach?

Accepted Answer

Yes. Many of our customers use Civic Data specifically to identify and reach procurement officers, purchasing agents, and department heads responsible for vendor evaluation and contract decisions. Our data is well suited for vendor introduction campaigns, RFP notification outreach, and government sales prospecting.

Question 19

What is a 'select' and how do I build a targeted government contact list?

Accepted Answer

A select is a filter applied to narrow your list to a specific segment, such as a particular state, government tier, department, or job title. You can apply multiple selects at once using our Build-A-List tool at civic-data.com/custom_databases. There are no extra charges for applying selects.

Question 20

What fields or columns are included in the government data file?

Accepted Answer

A standard data file includes: first name, last name, job title, agency or department name, email address, mailing address (street, city, state, ZIP), and phone number where available. Additional fields may be available depending on your selected segment. Contact us to confirm specific field availability.

Question 21

Can I integrate the data with my CRM or marketing automation platform?

Accepted Answer

Yes. Files are delivered in XLS or CSV format, compatible with all major CRM and marketing automation platforms including Salesforce, HubSpot, Marketo, and others. Simply import the file using your platform's standard data import workflow.

Question 22

Do you offer an API for accessing government contact data?

Accepted Answer

We do not currently offer a public API. Data is delivered as a flat file (XLS or CSV) to your Civic Data account. If you have a high-volume or ongoing data need, contact us to discuss custom delivery options.

Question 23

What is the best time of year to market to government decision-makers?

Accepted Answer

Government outreach tends to perform best during budget and fiscal year planning windows. For most state and local governments, these fall in late summer and early fall (August-October) ahead of fiscal year starts, and in January-March for mid-year reviews. Federal outreach often aligns with the federal fiscal year cycle (October start). Avoid late November and late December when government offices operate on reduced schedules.

Question 24

What open and click rates should I expect from government email campaigns?

Accepted Answer

Well-targeted government email campaigns with strong subject lines and relevant content typically see open rates in the 10-18% range. Government inboxes at the .gov domain level often have stricter spam filtering, so sender authentication, domain reputation, and using a specialized B2G deployment provider significantly impact deliverability.

Question 25

How do I improve deliverability when emailing government agencies?

Accepted Answer

Government email domains (e.g., .gov, .us, county.state.us) often have stricter spam filters than commercial domains. To maximize deliverability: use a B2G-specialized deployment provider, fully authenticate your sending domain with SPF, DKIM, and DMARC, avoid spam trigger words, keep your email clean and text-heavy, and include a physical address and unsubscribe link. Warming up your sending domain before large-volume sends is also recommended.

Question 26

Is government contact data legal to purchase and use?

Accepted Answer

Yes. Government employee professional contact information is largely public record under open records laws, and purchasing and using it for B2B or B2G marketing is legal under U.S. law. All use is subject to CAN-SPAM compliance, and users are responsible for honoring opt-out requests and following applicable regulations.

Question 27

How is Civic Data different from a general data broker?

Accepted Answer

Unlike general-purpose data brokers, Civic Data is a specialized vertical database built exclusively for the U.S. government and public sector market. We maintain this database with dedicated weekly updates and triple-annual hygiene cleaning. Our vertical focus means deeper agency coverage, higher contact accuracy, and more government-specific selects than a general broker can provide.

Question 28

Do you offer a data guarantee or credit policy?

Accepted Answer

Yes. If your hard bounce rate exceeds 3% on the first email deployment of a leased file within 20 days of receipt, we will credit the overage to your account. We stand behind our data quality and encourage customers to contact us with any concerns about their file.

Question 29

How do I place an order on Civic Data?

Accepted Answer

Visit civic-data.com and use our Build-A-List tool to select your desired contacts by government tier, department, job title, state, and other filters. Once your list is configured, proceed to checkout. Orders paid by credit card are delivered to your account within 1-3 minutes. Invoice payments are processed manually.

Question 30

Can I preview or sample the data before purchasing?

Accepted Answer

Yes. We offer a sample request option so you can review a representative portion of our data before committing to a purchase. Contact us directly to request a sample for your target government segment.

Question 31

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and invoice (purchase order) payment. Credit card orders are fulfilled automatically. Invoice orders are processed manually. Contact us if you have specific payment or procurement requirements.

Question 32

Can I reorder or refresh my list after 12 months?

Accepted Answer

Absolutely. Many of our customers renew annually to capture staff turnover, new hires, and updated contact information across government agencies. When your 12-month lease expires, you can reorder the same segment or adjust your selects. Contact us for assistance.

Question 33

What is the difference between leasing and buying a government data list?

Accepted Answer

When you lease a data list from Civic Data, you have unlimited use of the file for 12 months. At the end of the lease, you may not continue using the data as an ongoing house file unless you have had direct interaction with those contacts. Leasing is the industry standard and keeps pricing accessible while ensuring your data stays current.

Question 34

How does Civic Data compare to SAM.gov or other government vendor databases?

Accepted Answer

SAM.gov and similar government portals provide vendor registration and contracting information, not direct contact data for agency decision-makers. Civic Data provides verified professional contact information for government employees across federal, state, county, and city agencies, enabling direct outreach rather than passive registration-based visibility.

Question 35

Is Civic Data better for small businesses or enterprise companies selling to government?

Accepted Answer

Both. Small businesses and startups benefit from our no-minimum-order policy and affordable per-thousand pricing, allowing targeted outreach to specific agencies or regions. Enterprise companies and established government contractors use our full database for large-scale national campaigns. There is no ceiling on list size.

Question 36

Do you offer nonprofit or startup pricing?

Accepted Answer

Our pricing is already among the most competitive in the government data industry, with no minimums and no hidden fees. We do not have a formal nonprofit tier, but we encourage nonprofits and early-stage companies to contact us to discuss their needs.

Question 37

Can I get a quote for a custom government contact list before purchasing?

Accepted Answer

Yes. Use our Build-A-List tool at civic-data.com/custom_databases to configure your list and see pricing in real time. You can also contact us directly for a quote based on your targeting criteria and campaign goals.

Question 38

How do I write a cold email to a government decision-maker?

Accepted Answer

The most effective B2G cold emails are concise, credibility-driven, and lead with public sector relevance. Reference a specific challenge facing the agency type (budget constraints, infrastructure aging, cybersecurity mandates, procurement efficiency) and explain how your product or service addresses it in one or two sentences. Include a single low-friction call to action. Government contacts respond best to straightforward, professional language rather than marketing-heavy copy.

Question 39

How do technology vendors typically reach government procurement officers?

Accepted Answer

The most effective channels for reaching government procurement contacts include targeted email campaigns using verified public sector contact data, presence at government technology events (like GovTech, NASCIO, and state IT conferences), SAM.gov and state procurement portal registration, direct mail for high-value agency targets, and LinkedIn outreach to department heads. Email outreach using accurate, agency-segmented data remains one of the highest-ROI channels for B2G vendors.

Question 40

What is the government fiscal year cycle and how does it affect marketing timing?

Accepted Answer

Most U.S. federal agencies operate on a fiscal year from October 1 to September 30, with significant procurement activity in August and September (end-of-year budget spending) and again in January after new budget allocations. State and local government fiscal years vary, but many align with July 1 starts. Timing your outreach to align with agency budget cycles significantly improves response rates.

Question 41

How do I log into my Civic Data account?

Accepted Answer

Visit civic-data.com and click the Login link in the navigation menu. Enter your registered email address and password to access your account and download your purchased files.

Question 42

How do I contact Civic Data customer support?

Accepted Answer

You can reach us through the contact form at civic-data.com/contact. We are responsive during standard business hours and happy to assist with questions about your order, your data file, account access, or custom list needs.

Question 43

Do you offer refunds?

Accepted Answer

Because our data is delivered digitally and immediately upon purchase, we do not offer refunds on completed orders. However, we stand behind our data quality. If you experience hard bounce rates exceeding 3% on your first deployment within 20 days of receipt, we will credit the overage to your account. Contact us if you have any concerns about your file.

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